Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

365-Day Warranty

Spykay offers a 365-day warranty (from the day of receiving the products), covering clear defects in material and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.

24-Hour Exchange & Return

1.Orders canceled within 24 hours of purchase are eligible for a full refund.

2.To request a cancellation, please submit a help ticket via our Contact Us page.

3.Orders canceled after 24 hours of purchase but before shipment will incur a 15% cancellation fee.

4.Once an order has been shipped, we are unable to process cancellation requests.

30-Day Exchange & Return

Unsatisfactory products can be exchanged, credited or refunded within 30 days of being received. It is not possible to process a request for a credit/refund for non-quality issues for items that have expired during this 30-day window. Each order is eligible for a one-time exchange/return for any reason. Please kindly note that the "exchange order" is not eligible for another exchange/return.

If we make a mistake when processing the order, such as making the wrong prescription, sending the wrong items, etc, we will provide a pre-paid Shipping Label for returning the products and will issue a replacement or a full refund.

If you make a mistake in your order accidentally, we are sorry that we will not be responsible for providing the prepaid shipping label and you should return the products yourself.
1. If you want a credit or a refund, the original shipping fee on the order, if any, is non-refundable. The credit/refund(excluding the shipping fee, if there is any) will be processed within 7 days after we receive your returned package.
2. If you want to exchange, we will send you the new item(s) after we receive your returned package. Please notice that the price of the new item(s) should be equivalent to the original item(s) and the price difference will be needed if there is any.

Order Modification/Cancellation

If you want to modify/cancel your order, please contact our Spykay Customer Service Team. For changing the shipping address(except the country)/billing address or merging the orders together to ship out, we could help to update before shipment. Otherwise, the modification before the shipment cannot be made directly, you could contact Spykay Customer Service Team to cancel the order and place the order again.

Besides, for any requests for modification/cancellation, if the items have been under the processing stage, please refer to the chart below to check the additional charges as the processing fee.

	Before Shipment but Being Processed	After Shipment
Frame Only & Accessories	Free	30% of order amount
Glasses with Prescription / Paid Lenses	10% of order amount	30% of order amount

 

Important Notice

 

About Return

1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only mail it to the address on the Return Shipping Label we provide or the address got from the Customer Service Department.
2. Please make sure you do not include non-Spykay items by accident in your returned package. We will not be responsible for sending back those items to you.
3. After the return, please contact the Customer Service Department to provide the tracking number for the returned package so that we could proceed with the next step ASAP.

About Refund

The refund will be issued to the original payment method. Unfortunately, due to transportation delays, your refund may require an additional 3-7 business days to process. Thank you for your patience and understanding. As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order.